SUPPORT
How can we help?
Find answers to common questions about readings, Premium and moving to a new phone.
Support is provided in Danish or English.
Frequently asked questions
How do I save a new reading?
Tap New reading, set your systolic pressure, diastolic pressure and pulse, then tap Save reading. The date and time are recorded when you save.
How do I add an earlier reading?Premium
On the new-reading screen, Premium users can mark the reading as an earlier one and choose its date and time.
How do I edit or delete a reading?Premium
With Premium, open All readings and tap the reading you want to change. Adjust the blood pressure, pulse, date or time, then tap Save changes. To delete it, open the reading, tap Delete reading and confirm.
When is an average calculated?
Three or more readings no more than 15 minutes apart are automatically grouped and shown with an average.
How do I move my readings to a new phone?Premium
With Premium, choose Create backup on the old phone and save the file somewhere safe. Then choose Import backup on the new phone. Your readings are not stored on a Wellsys server, so you must start the transfer yourself.
How do I restore Premium?
Open the Premium screen and tap Restore purchase. Use the same Apple or Google account that was used for the original purchase.
Where is my data stored?
Your readings are stored locally inside the app on your phone. No account is required, and Wellsys cannot access your log.
How do I delete all my data?
Deleting the app removes its local reading data. Backup files you exported must be deleted separately where you saved them. Your phone's system backup is managed through your Apple or Google account.
The app says “The purchase is not available yet”
Check your internet connection and try again later. If the problem continues, contact us with your phone model, operating system and the country linked to your App Store or Google Play account.
STILL NEED HELP?
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